DELIVERY & RETURN
shipping costs
We cover the costs for shipping and packaging worldwide.
However, additional costs as customs duties and similar charges will have to be paid by the customer.
delivery times
1-4 weeks.
The items offered in the online shop usually are ready to be shipped. However, sometimes a piece will have to be made up for the customer, for example ring sizes. In that case it can take up to 4 weeks. We will contact the customer with an estimated delivery time.
payment options
Credit card, Klarna online payment
REFUND POLICY
Right of withdrawal
As a consumer, you have the right to cancel this contract within 14 days without giving any reason. However, the goods must be unworn and in its original state. Personalized products are excluded from the right of withdrawal.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
In order to exercise your right of cancellation, you must inform us (Nicole Schuster, Schloßstr. 7, 81675 Munich, email: info(at)nicoleschuster.com) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an e-mail) .
To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we repay immediately all payments that we have received from you, at the latest within fourteen days from the day on which we received notification of your cancellation of this contract or, if our goods have been send to you, from the moment we receive them back.
For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
You must return or hand over the goods to the address listed on our website under "Imprint" (Nicole Schuster, Schloßstr. 7, 81675 München, Germany) immediately and in any event not later than fourteen days from the date on which you have informed us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.
Costs of return
The customer will bear the full cost of returning the goods.
For safety please use the original package and a trackable courier and send us the details immediately, so we can arrange the insurance.
For any loss in value of the goods you will have to pay only if this loss in value is due to improper handling of the goods to check the nature, properties and functionality of the goods.
CONCLUSION OF CONTRACT
Our offers in the online-shop are non-binding and we reserve the right to update the content at any time.
By placing an order in the online-shop, the customer makes a binding offer to buy the product in question. We can accept the offer within 14 days.
We will send the customer a confirmation of receipt of the offer immediately upon receipt of the offer, which does not constitute acceptance of the offer. The offer is only deemed to have been accepted by us as soon as we declare acceptance to the customer (by email) or send the goods. The purchase contract with the customer is only concluded with our acceptance.
Every customer who is a consumer is entitled to cancel the offer in accordance with the special cancellation and return policy, which is communicated to him when ordering in our online-shop, and to return the goods.
Prices and payment
The prices stated in the online-shop apply at the time of the order. Our prices include VAT, but not shipping costs. The customer has to bear customs duties and similar charges.
The items offered are presented in the form of digital photographs of the real goods. Minor deviations between presentation and reality do not constitute a defect in the goods ordered; otherwise there are deviations in the nature of the matter (manual work).
Unless expressly agreed otherwise, payment is made by credit card and Klarna Online Payment. Details of the payment process can be found on the website of the provider.
The customer has no right of set-off or retention, unless the counterclaim is undisputed or legally established.
Shipping, insurance and transfer of risk
Unless expressly agreed otherwise, we determine the appropriate shipping method and the transport company at our discretion.
We only owe the timely, proper delivery of the goods to the transport company and are not responsible for delays caused by the transport company. A shipping time we have specified is therefore not binding.
If the customer is a consumer, the risk of accidental loss, accidental damage or accidental loss of the delivered goods passes to the customer at the point in time when the goods are delivered to the customer or the customer is in default of acceptance. In all other cases, if we only owe the shipment, the risk passes to the customer when the goods are delivered to the transport company.
We will insure the goods against the usual transport risks at our expense.
Retention of title
We reserve ownership of the goods delivered by us until full payment of the purchase price (including sales tax and shipping costs) for the goods concerned.
Without our prior written consent, the customer is not entitled to resell the goods delivered by us and which are still subject to retention of title.
Warranty
The warranty is based on the statutory provisions.
The following applies only to entrepreneurs: The customer must carefully examine the goods immediately after they have been sent. The delivered goods are deemed to have been approved by the customer if a defect is not reported to us in the case of obvious defects within five working days after delivery or otherwise within five working days after discovery of the defect.
Liability
We are not liable (regardless of the legal reason) for damage that is typically not expected with normal use of the goods. The above limitations of liability do not apply in the event of intent or gross negligence.
These restrictions do not apply to our liability for guaranteed quality features in the sense of. § 444 BGB, due to injury to life, limb or health or according to the Product Liability Act.
Applicable Law and Jurisdiction
The existing sales contract between us and the customer is subject to the law of the Federal Republic of Germany, subject to mandatory international private law regulations.